CUSTOMER SERVICE TEAM LEADER (m/f)

As a Customer Service Team Leader you will be responsible for the day-to-day operations, and working with and through your team of 6-10 people to achieve your goal is something you have experience with. 

• You are a communicative and proactive leader, who can lead a team daily to help them reach their full potential
• You are energetic, positive and result-driven, focused on exceeding customer expectations 
• You can make decisions quickly and are adaptable to change in order to plan, prioritize and follow up on time

Do you see yourself in this role as Customer Service Team Leader at JYSK? Then YOU ARE the person we are looking for!

WHAT WE OFFER YOU

You get the chance to join a retail company that wants to be the candidate’s first choice when choosing an employer. We are dynamic and here your inputs get heard, you get involved and your development is crucial to us. Additionally, as JYSK ambassador, you get the following:

• Opportunities for development through excellent training and mentoring
• An introduction training to get the best possible start to your career at JYSK 
• Support in the job by modern systems and tools (personalized intranet, online complaints system, Customer database)
• Internal competitions to compete, win and celebrate excellent performance

WHAT YOUR NEXT JOB WILL BE ABOUT

At the JYSK Customer Service Centre, our days are filled with handling customer enquiries through different channels (incoming phone calls, emails, chats and social media), identifying customer issues, solving them and preventing them in future.

As Customer Service Team Leader, you will report to the Customer Service Manager and assist in the daily running of the department.

• You will lead a team of 4-8 people to perform every day, working together towards a common goal, offering a 5 star service to JYSK customers
• As Team Leader you are the first point of contact for our supporters. You investigate the issues and customer needs and help turning them into solutions to increase customer satisfaction
• Customer experience is the key for us, this is why we put a lot of emphasis on training and developing your team through feedback and coaching
• Your goals are company’s goals, achieving the KPIs in both sales and service is your aim
• Analyzing data and taking necessary actions to recruit and secure an optimal staff planning
• You will have a close internal co-operation with retail, logistics, B2B while also being responsible for the daily co-operation with the external online transport companies. As we have more than 20 Customer Service Centers around Europe you will also be part of an international co-operation in a rewarding matrix set up cross countries
• Besides your team management and development responsibilities, you will also be part of the daily operations, handling customer requests when it is needed

WHAT YOU SHOULD BRING

• Experience with leading and coaching a team in how to handle customer requests and working towards common goals 
• Commitment to take ownership of your own team and its results
• Courage to take initiative and make quick decisions in a busy and dynamic environment and take full responsibility for it
• The willingness to share your ideas and knowledge to inspire your team
• Be communicative to create a positive work atmosphere
• An interest for sales – if a customer calls to shop, you show them all their options
• Fluent in language– written and spoken
• Good English skills to communicate across departments with your international colleagues
• Good in Microsoft Office and ability and will to learn new systems

IS THIS YOUR NEXT OPPORTUNITY? Apply today!

For any advice or support, email us at posao@jysk.com and we’ll be happy to help!

For more information, please visit our career page.